Florida Education Association
A statewide labor organization representing 124,000 members across more than 120 semi-autonomous local affiliates, each with its own governance, financial structure and operating practices.
Thirty-two disparate systems, inconsistent data between them and no reliable statewide operating view of membership, dues or field activity. Local variation was real and legitimate, more than 120 affiliates operating with different structures and practices, and packaged software struggled to represent it without flattening that complexity.
The organization itself: members and prospective members, locals and their autonomy, membership types, accounting models, dues and payment structures, grievances and contractual deadlines, representatives and case assignments, communications, relationships and the rules governing all of it.
Membership, payments, communications, reporting and field execution operate within one governed system of record and action, providing statewide visibility while preserving legitimate local variation rather than forcing every affiliate into the same operating model.
The law was the same. The tools were not.
Florida Senate Bill 256 ended employer payroll deduction of union dues for organizations including FEA, forcing the organization to stand up direct dues collection member by member. FEA rebuilt that collection process on TAP while maintaining statewide visibility and supporting the operating differences across its local affiliates.
“In every other state that has lost payroll deduction, the unions there have lost significant percentages of membership. We have about 87% of the membership we had before we lost payroll deduction.”
Built under pressure. Running at statewide scale.
Direct dues now operate statewide at scale. The operating challenge is no longer simply collecting payments: it is maintaining reliable transactions, accurate member data and the contact information required to serve and organize members.
You cannot organize members you cannot reach.
What changes when the operating model matches reality.
“We’ve done a really good job of building this for labor. It takes into account the various ways labor organizations actually work: local chapters, membership. Member, not user. Not end-user. Labor nomenclature. It really is the look and feel for a member-based organization.”
“At the end of the day, we designed this system to meet the needs of our locals, not the needs of FEA. And I think that’s why it’s been so successful.”
Grievance management, and where AI is allowed to help.
A grievance is a contractual obligation with a clock on it. It is a clear example of why operating context and control have to come before automation, and the same pattern applies anywhere a missed step has real consequences.
A payments company’s account of the same crisis.
When payroll deduction ended, FEA had to stand up direct dues collection for a statewide membership under deadline. Dwolla, the payments platform supporting that implementation, published its own account of the deployment and the results. The same deployment, documented independently by the payments platform behind it.
Read Dwolla’s account →TAP was selected over Salesforce, UnionWare and other established union-management platforms in an evaluation centered on whether the technology could represent FEA’s actual operating structure and complexity.
The people responsible for union governance, dues, organizing and member service helped shape the operating model directly. Their expertise became configurable platform capability rather than remaining institutional knowledge held by a few individuals.
Arrayworks is named an Honorable Mention in the Gartner® Magic Quadrant™ for Digital Twin of an Organization Platforms, and a Representative Vendor in the Gartner Market Guide for Enterprise Business Process Analysis Tools and the Gartner Market Guide for Digital Twin of an Organization Platforms.
Sources: Gartner, Magic Quadrant for Digital Twin of an Organization Platforms, 27 July 2026 (G00843099). Gartner, Market Guide for Enterprise Business Process Analysis Tools, 28 October 2025 (G00835535). Gartner, Market Guide for Digital Twin of an Organization Platforms, 20 November 2024 (G00785499).
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